Privacy Policy

We collect information to provide better healthcare services to all our users. This includes: • Personal Data (name, email, phone number, demographics) • Health Data (medical history, symptoms, test results, doctor notes) • Usage Data (device information, IP address, platform interactions) • Telehealth Data (audio/video consultation recordings, when legally required and explicitly consented to).

Your data is strictly used for healthcare delivery and platform improvement. Specifically, we use it to: • Provide AI-driven symptom analysis and medical insights. • Facilitate secure telemedicine consultations with certified professionals. • Improve the accuracy of our AI models (using anonymized and aggregated data only). • Communicate with you regarding appointments, prescriptions, and health updates.

We implement robust, enterprise-grade security measures to protect your Protected Health Information (PHI). Carelixy is designed to be fully compliant with HIPAA (Health Insurance Portability and Accountability Act) and other relevant regional healthcare data regulations. All data is encrypted in transit (using TLS/SSL) and at rest (using AES-256 encryption).

We do not sell your personal or health data. We only share information in the following circumstances: • With healthcare providers you choose to consult through our platform. • With third-party service providers (like secure cloud hosting) under strict confidentiality agreements (BAAs). • When required by law, subpoena, or other legal processes.

You have the right to: • Access and request a copy of your health records. • Request corrections to any inaccurate health information. • Request deletion of your account and personal data (subject to legal medical record retention requirements). • Opt-out of non-essential communications.

We retain your personal and health information for as long as your account is active or as needed to provide you services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. We encourage you to review this policy periodically.